Step by Step Guide
As part of our ongoing efforts to improve
our service, we have put together a step-by-step guide to buying Shirts
from our online shop. The guide concentrates
on the process after you click the ‘Order Now’ button.
1. My Basket
After choosing the items you wish to purchase, click on the ‘Order
Now’ button and you will be sent to your shopping basket (My Basket).
The number of items you have ordered and the cost in pounds sterling will
appear on this page, together with a description of these items and details
of any personalisation you have chosen.
On this page you are also able to change the number of items you have ordered.
Simply enter a revised number in the quantity box and click on the ‘Update’ link.
You can then either ‘Continue Shopping’ or ‘Go To checkout’ by
clicking on the relevant link provided.
2. Checkout – Invoice Address
On this page you will be asked to supply your name, address (which must
be the same address as the one your credit card statement is sent to),
and email address. If the Delivery Address is different from the Invoice
address, this should be registered here by clicking on the ‘Change’ button.
You will be asked for the Delivery Address later in the process. Once you are happy with the information you have supplied you should
click "Next".
3. Checkout - Order Confirmation
Before proceeding to the secure server please ensure that the description
and cost of your order, and the details you have supplied, are correct.
At this point, in order for your purchase to proceed, you will need to
confirm in the ‘General Information’ section, that you have
read and agree to be bound by the Conditions of Sale by ticking the adjacent
box. If you do not agree to them, click "Cancel" and your transaction
will not proceed and you will return to the shop.
If you confirm that you have read and agree to the Conditions of Sale,
you will be taken to a secure area for payment processing.
4. Secure Form
The WorldPay secure form will open in another window.
As you will see at the top of the page the padlock is closed, indicating
that you are now in a secure area. WorldPay, a wholly owned subsidiary
of Royal Bank of Scotland, hosts this page. WorldPay provides online payment
processing that means your order is processed securely and quickly.
On this page you will be asked to fill out all your credit card details.
Check that the information is correct and then click "Make Payment".
You will then be given both the Merchant’s (for Signature Online
Limited) and a WorldPay transaction number.
Your order will be forwarded, securely, to our SignatureShirts staff who
will process your order immediately.
5. Receipt
Finally, by clicking on the ‘View Merchant Receipt’ button,
you will be sent to your Receipt page, which contains all your order details,
including your name, address, the delivery address and your unique order
number. If you have any queries regarding your order please quote this
number when contacting us. Print this page and keep a copy for your records.
When you have printed the page, click "Done". to finish and you will be directed back to the shop.
WorldPay will send confirmation of payment to the email address you gave. SignatureShirts will also confirm receipt by email of the order and will
provide final confirmation when the product has been dispatched.
If you have any queries please email us at: info@signatureshirts.co.uk.
