CONDITIONS OF SALE

PLEASE READ THE FOLLOWING CONDITIONS OF SALE BEFORE PLACING AN ORDER ON THIS WEBSITE. SIGNATURESHIRTS IS OPERATED BY SIGNATURE ONLINE LIMITED. SIGNATURE ONLINE LIMITED RESERVES THE RIGHT, AT ANY TIME, TO MODIFY THESE CONDITIONS OF SALE.

1. Orders

By ticking the box that confirms you have read and agree to be bound by our Conditions of Sale, you are making an offer to purchase the Product(s), which you have specified in your shopping basket. All orders are subject to acceptance by Signature Online Limited. Within 1 working day of our receipt of your order, you will receive a confirmation of your order by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by Signature Online Limited is subject to these conditions of sale and to the availability of stock.

Signature Online Limited reserves the right to withdraw any Products from the SignatureShirts Shop and may, in its sole discretion, refuse to process an order for any reason at any time. In particular, Signature Online Limited reserves the right to refuse to print personalised messages which we believe, in our sole discretion, may bring Signature Online Limited into disrepute or which are offensive or derogatory. We will contact you if we consider that your message falls into this category. Without prejudice to your statutory rights as a consumer, Signature Online Limited will not be liable to you or a third party by reason of Signature Online Limited withdrawing any Product or refusing to process any order.

2. Availability

Although Signature Online Limited endeavours to ensure that all Products are in stock, occasionally, some Products may be temporarily out of stock or sold out earlier than anticipated due to unexpected demand. Where any Product ordered is out of stock, we will inform you of this by email and will give you the option of continuing with your order (subject to an extended delivery time) or cancelling your order. Where you choose to cancel your order, any sum debited by Signature Online Limited from your credit card will be re-credited to your account and Signature Online Limited will notify you of this by email at the email address which you provide in your order form. The refund will be made as soon as possible and, in any event, within 30 days of the date of your cancellation of your order.

3. Price and Payment

All shirt prices are quoted in £ sterling and are inclusive of UK VAT at the current rates. There is a delivery charge of £3.50 regardless of size of order for UK deliveries and £49.00 for international deliveries. VAT is charged at the current rates for UK and European Union deliveries, but not for deliveries to the rest of the world. Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order.

Payment may be made using a wide selection of credit and debit cards (please refer to our Payment Method section in the Help Desk). You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Signature Online Limited reserves the right to refuse credit card payments in its reasonable discretion.

4. Description of Products

The Products depicted in the SignatureShirts Shop are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. Signature Online Limited does not accept responsibility for slight variances in colour and style.

5. Cancellation and Returns

No Quibbles Guarantee

Our ‘no quibbles’ guarantee means that if, for any reason, you are unhappy with your purchase, i.e. the item you have ordered is defective, the wrong size or you have simply changed your mind then, provided that it is unused and in its original condition, you can return it to us for prompt replacement or refund within 30 days of delivery. This guarantee applies only to those items that have not been personalised with your choice of message or graphics. Where you have ordered an item with your own choice of message or graphics we can only offer a refund or replacement if the item that you have ordered is defective. This is because it has been personalised for you, which means that we would not be able to re-sell it.

Returns

If you want to return an item, simply click here and complete the form provided specifying your name and order number. By clicking on the ‘Submit’ button you will be taken to pages that ask whether the goods were defective, whether they had been personalised and whether you are seeking a refund or replacement. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.

Defective Items

If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in its original, unworn state within 30 days of delivery.

Change of Mind/ Wrong Size

Products returned to us because you have changed your mind must be unworn and in perfect re-saleable condition, and must be returned within 30 days of delivery. Please note that item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.

Returned Item(s) Lost in Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.

Refunds and Replacements

For item(s) returned to us within 30 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed by SignatureShirts within 14 working days of receipt of the returned items.

A refund will be made in the same form of payment that was used to make the initial purchase. Replacements will be to your original specification as detailed on your original order.

6. Delivery

Signature Online Limited will deliver the Products ordered by you to the address you give for delivery when you make your order. You may specify a delivery address, which is different from your invoice address, if, for example, you would like Signature Online Limited to deliver the Products directly to a friend, a relative, or to your place of work.

There is a delivery charge of £3.50 regardless of size of order for UK deliveries and £49.00 for international deliveries. VAT is charged at the current rates for UK and European Union deliveries, but not for deliveries to the rest of the world. Delivery will be made as soon as possible and usually within 7 days of our receipt of your order, but please allow 28 days for delivery.

If you do not receive Products ordered by you within 28 days of the date on which you ordered them, Signature Online Limited shall have no liability to you unless you notify Signature Online Limited by email at info@signatureshirts.co.uk of the problem within 40 days of the date on which you ordered the Products.

Unless you have cancelled your order prior to delivery, you will become the owner of the Products once they have been delivered to you. In any case, after delivery they will be held at your own risk and Signature Online Limited will not be liable for any loss, damage or destruction to the Products except insofar as it arises from an inherent defect in any of the Products.

7. Liability

Unless otherwise agreed in writing, Signature Online Limited's maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question ("Payment Amount"). Signature Online Limited shall not in any event be liable to you for:

(i) any direct loss in excess of the payment amount; or

(ii) any loss of profits, business or anticipated savings or loss of or corruption to data or any other indirect loss or consequential loss whatsoever

even if it has been advised of the possibility of such loss.

Nothing in these conditions of sale shall exclude or limit the liability of Signature Online Limited for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.

8. Data Protection

Please see our Privacy Policy for details of the information which we hold about you and the uses to which that information will be put.

9. Force Majeure

Signature Online Limited shall have no liability to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Signature Online Limited including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.

10. Waiver

No waiver by us shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions of Sale.

11. Entire Agreement

These Conditions of Sale, together with the Terms of Use, Returns Policy, current Product prices, delivery details and contact details on this Website, set out the whole of the agreement between you and Signature Online Limited. Signature Online Limited's employees or agents are not authorised to make any representations concerning the Products unless confirmed in writing by Signature Online Limited. You confirm that you do not rely on, and waive any claims for breach of, any such representations, which are not so confirmed.

12. Third Party Rights

A person who is not a party to the contract governed by these Conditions of Sale has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Conditions of Sale.

13. Governing Law

These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

14. Contacting Signature Online Limited

You can contact Signature Online Limited whether to trace your order or for any other reason by writing to or emailing Signature Online Limited as described below. In all instances, please be ready to supply relevant information which Signature Online Limited will require from you in order to identify your order.

You can also contact us directly by email at info@signatureshirts.co.uk or by telephone on 0870 141 7450. If the telephone is on ‘answerphone’ please leave a message and contact number and we will get back to you within 24 hours.

If you wish to write to Signature Online Limited the address you should write to is:

SignatureShirts
Signature Online Limited
Suite 2, First Floor
36/40 High Street
Harpenden
Herts
AL5 2SX
England

15. Definitions

"Conditions of Sale" means these terms and conditions of sale;

"Product" means any products displayed for purchase on this Website through the SignatureShirts Shop;

"Returns Policy" the policy governing the cancellation of your order and return of Products, as displayed on the homepage;

"Terms of Use" means the terms governing your use of this Website displayed on the homepage;

“ SignatureShirts Shop" means the on-line Signature Online Limited store through which the Products are purchased by you;

"Website" means the website located at www.signatureshirts.co.uk

"working day" means a day other than a Saturday or Sunday on which clearing banks are normally open for business in the City of London;

"you" means a user of this Website.